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Ticket Resolution Summary Owner Reporter
#336 invalid HideMyAss Review xi josefina.kimber@…

Reported by josefina.kimber@…, 10 days ago.

Description

Intro

 HideMyAss is possessed by United Kingdom (London) centered Privax Ltd. The business was filed for over three years now and claims (on its LinkedIn? page) to have more than 10 million unique web site visitors every month and above 150,000 active paying subscribers. Having a workforce of no more than 50 folks, Privax Ltd doesn' t possess another web site and looks to focus completely on providing  solitude and security

HMA

According to UK based CompanyCheck?, HideMyAss? proprietor Privax now has a web worth of GBP496,023, assets worth GBP2,068,800 and obligations worth GBP1,573,681.

But HMA seems to consider that it's acceptable to fall short on other margins as long as service quality stays unparalleled; and that nobody cares about anything else but support quality. Unique Marketing Proposal

Should you put aside the additional services that HideMyAss? offers (more with this later) and judge HideMyAss? just for VPN providers, the sole unique selling proposal that HideMyAss? has is the server strength. It is possibly the sole feature that allows HideMyAss? to stand tall and happy in the VPN industry. Strategies and Pricing

HideMyAss? offers three pricing plans:

HideMyAss? pricing plans

These are mark down costs (even though the crossed out original prices suggest otherwise) that stay active on the HideMyAss? web site around the year. HideMyAss? scarcely brings out some leading reductions for customers - thus don't anticipate any large shifts in the amounts when you visit the web site

Private Internet Access Bulk Customers

HideMyAss? does not own any particular prices quoted for business customers. Corporate clients can access a particular estimate request form by clicking on' bulk and Business account-customer? Enquire here' found underneath the pricing strategy display for regular HideMyAss?  customers.

HideMyAss? asks for your name, email, business organization name and also how many computers on which you want to perform (in addition to any added remarks you might have).

Bulk/Business? customers are offered reductions on the basis of how many accounts they need to get along with the time duration that the VPN accounts are required. But HideMyAss? demands bulk customers to buy at least 5 accounts (or 10 connections) before the unique reductions may be used. Servers

HideMyAss? has another tab in the home page totting 'Hosts'. Not a whole lot of VPN service providers can perform that, but HideMyAss? does it with satisfaction. I am talking 537 VPN servers spread-out across in 129 locations in 63 nations. That provides the power to make 65197 IP addresses readily available for its VPN users to HideMyAss?.

A very sizeable concentration of HideMyAss?'s servers is positioned in America. The second-largest concentration of HideMyAss?'s servers is found in European nations, accompanied by the Us/Canadian? areas and server counts in the UK region. Southamerican, Asian, Central American and African regions have no more than one server in each country.

The server locator on the web site is quite nifty but I somehow feel that it might have been better if HideMyAss? had offered a host-load distribution rather than a simple list boasting the server count. I previously know that HideMyAss? offers OpenVPN, PPTP and L2TP on all servers - and I am very impressed with all the ip address count listing as well, but all of this information is useless for me personally if I don't know just how much load which server is presently encounter. All that jazz really doesn't add greater than the usual cursory utility to my user experience.

Private Access To The Internet Customer Service

Customer support can be got through the 'Contact' button located towards the top of the site. This HideMyAss? review picked to reserve the highly universal FAQ area on the web site and considered the interactive ends of HideMyAss?'s consumer support program as the ones that count. In this perspective, the VPN service supplier runs on the three pillared consumer support method:

  • E-Mail (Assistance Tickets)
  • Live Chat
  • Community (Message Board)

Email (Help Ticket)

I determined to analyze HMA's customer service with two tickets - equally placed within minutes of each other.

The very first support ticket was opened on Saturday, January 1 1, 2014, at 8:25 AM.

I Have been utilizing VPN for some time now, but I like what you guys have to offer but I wanna understand whether you men offer split up tunneling. Because I can not view it any of your screen shots or the pages on your website.

I obtained no response for my help ticket and that i was more surprised than disappointed at the obvious negligence. I thought my ticket would stay unattended and finally go down the listing to date that no reasonable person would scroll down to look for open tickets that old. Boy was I wrong.

Little did I know that HMA would answer to both my support tickets in one response.

My second support ticket was started on Saturday, January 1-1, 2014 at 8:27 AM.

Your help forum just reveals instructions on establishing HMA VPN on X-BOX via ICS on Mac. I got a PC with Microsoft XP, not an Apple.

The response came on a single day (that is fantastic), at 06:03 PM (which is not so amazing). So zero factors for time!

The answer was fairly thorough, and the cherry on top was that HMA help opted to respond to BOTH my questions in ONE SINGLE answer.

HideMyAss?'s Reply (I determined to copy-paste a screen-shot for credibility):

HMA Support

And don't even remind me that HMA responded to both my queries in one e-mail , I would have ensured HMA got ethos - if there is a law on help ticket response penalized Not happy!!

Okay possibly the response was ok should you contemplate the question, but I can not seem to get my head round the fact that they left me to figure out that both my help tickets have been responded to in a single email

The LEAST they might have done was to signal a blend of equally support tickets in the topic line! Seriously is it that challenging!? Live Chat

For all my visitors who will not be lucky enough to be upward during the 12 hours when HideMyAss? live chat support is available, I took the liberty of shooting a screenshot of how a HideMyAss? live chat icon will look. You'll be capable of seeing the next image in the lower right corner of your display, when the live-chat staff decides to grace the stay web site visitors with its approvals.

HMA Reside Support Community (Forum)

The HideMyAss? Forum is quite active with customer support technicians and customers changing knowledge every single day. The tremendously busy Forum has taken on the type of a knowledge base for brand new customers. This HideMyAss? evaluation gives total marks for superb Newsgroup direction.

hidemyass community Sign Up Procedure

You may land at the 'Account development' page no matter which subscription plan-you click on.

HMA Sign-Up Process

Once you've created your account along with your preferred user name and password, the next period will be to choose a payment system as well as a payment plan.

HMA Payment Selection Payment Processes

HideMyAss? provides four payment systems:

  • Credit Card- Paypal
  • Bitcoin- Banking & Wire Transfer

HideMyAss? will offer you the option to Auto-Renew your subscription in case you select either 'Charge Card' or 'Paypal.com' as a payment approach.

What's more, it deserves highlighting that HideMyAss? is not a huge one for expansion where payment approaches are associated. The three conventional techniques of 'Banking & Wire Transfer' and 'Charge Card' have only -increased with the favorite 'Paypal.com' choice and also the more recent 'Bitcoin' adding on in the immediate past.

Depending on which 1 of the four payment procedures you decide to select, the HideMyAss? website will forward you to the gateway for that payment system.

#335 invalid is torguard the best vpn for me xi adell.bevan@…

Reported by adell.bevan@…, 10 days ago.

Description

TorGuard? VPN is a VPN service from USA, Fl (according to their TOS), concentrating on torrent/P2P VPN market. They provide Proxy providers for Torrent Anonymity, complete-featured VPN providers and an Anonymous E Mail Support with total PGP Encryption. Let's dig a little deeper: Characteristics

They provide VPN access (up to 5 simultaneous connections) on 40 servers in 7 nations: USA, Great Britain, Netherlands, Canada, Romania, Switzerland, Russia. They also provide Proxy and SOCKS5 entry to use with BitTorrent? clients. That's a good addition to the typical VPN support, as consumers don't have to be connected to the VPN if they want to transfer something over P2P networks. Their OpenVPN setup is utilizing 128 and 256 bit encryption. TorGuard? additionally supplies a safe webmail alternative that is using PGP encryption.

As a VPN attribute addon, they enable customers to employ a separate IP address endless port forwarding for $7.99. That's sort of costly if you request us.

Software

You get a Viscosity Construct for the OpenVPN characteristic, complete with a legal license key and it come pre-configured with all their servers. Viscosity is a mature, full-featured OpenVPN client that provides dependable connectivity and detailed statistics about your connection times and TorGuard? gets some reward points in this aspect.

If you do not desire to work with Viscosity you'll be able to download their Custom construct dialer program, called TorGuard? Lite. This provides OpenVPN connectivity with pre-common server lists. You don't get the sophisticated statistics that Viscosity Offers and bare in mind this is a Java-based software so you will need to install a Java Run-Time prior to first run (the installer will download the latest Java Run Time for you). TorGuard? Lite is available for Windows, Mac OS-X and Linux.

If you are interested in the Torrent Proxy solutions, you can download and make use of a pre-configured Torrent Consumer. If you're utilizing Windows, you can selected between Flood and uTorrent but Mac OS-X and Linux customers have to settle for Deluge as the go to proxy'd torrent customer.

TorGuard? scores high in our charts because they offer a substantial number of dialer applications that covers all major OS'es and utilization. While there's no pre-configured OpenVPN customer for iOS, TorGuard? does offer a pre-configured GuizmoVPN dialer for jailbroken devices, accessible trough the Cydia Store. So no (official) OpenVPN support in most of iOS Customers that do not have jailbroken apparatuses.

All desktop computer and cell users can connect trough PPTP/L2TP protocols and there are a lot of step-by-action guides on TorGuard?'s web page for several leading operating systems and apparatuses (such as DDWRT routers and Boxee Box users)

The Torrent Proxy tutorials are available as well, on line on their web site and in .pdf format for off-line reading. They cover the setup procedures for all major browsers, programs and devices (Chrome, Safari, Opera, Firefox, Ie, Skype, Boxee Box, Vuze, uTorrent, BitTorrent? and Flood).

TorGuard? is one of the most well-certificated VPN/Anonymity service we encountered so far. Pricing

You get 30-days money back guarantee on all purchased services, no matter the period of time or service type, with one condition: not transcending 10GB of visitors during that first month. The costs start from $5.95/month for the Torrent Proxy and $9.99 /month for the full-featured VPN support and go only $3.95 /month and $4.99/moth respectively in case you picked to get an one-year subscription.

Payment procedures: Charge Card, Google Checkout, Paypal.com, Bitcoin, OKPay.

They're also selling routers which are compatible with OpenVPN (DD-WRT and Tomato firmwares) Logging and Privacy

The  Privacy states that  TorGuard assembles both private information input while purchasing the services and web site tracking info. Said advice is likely to be created accessible "to third parties when, in our good-faith judgment, we're obligated to do this under applicable laws." Speed and Dependability

Speed on Netherlands servers averaged between 700KB/sec and 1MB/sec. Maybe Not bad, but nevertheless, it might have been better. Canadian servers were somewhat quicker, averaging between 1MB/second and 1.5MB/sec, reaching a maximum rate of 2MB/sec. Romanian servers were the fastest in our evaluations, readily averaging 2.5MB/sec, spiking to 3.5MB/second every now and then.

Some screenshots from Viscosity traffic graphs demonstrating the speeds we achieved in our evaluations.

TorGuard? Canada VPN:canadavpn

TorGuard? Netherlands VPN:netherlandsvpn

TorGuard? Romania VPN:romaniavpn

VPN connections were trustworthy and we didn't face any disconnect problems while staying connected for some days of complete usage (1 to 5 hrs per session) Support

TorGuard? provides 24*7 support available trough a ticketing system and web-chat. Decisions

The great:

Lots of servers in various geographical regions, particularly no DMCA-favorable nations Well recorded installation for apparatuses and many leading OS'es License for Viscosity VPN client that is unquestionably the greatest OpenVPN client available 30 days money back guarantee Pricing is maybe not bad: annual and quarterly plans are more affordable than many rivals They accept BitCoinNo? official help for iOS customers on OpenVPN VPN velocity is not bad, but it might have been better Their TOS is overly long to examine: a summation could be nice Though the keyword "anonymity" is every-where on their website, they ask for a lot of details during signup:

signupdetails

Closing Notes: TorGuard? is a strong VPN provider yet they should raise server/bandwidth capacity a bit. They should also provide some clearer TOS/Privacy Policy because nobody ain't got time to examine enormous walls of texts. We do not like that the ask for numerous signup particulars, while recommending anonymity everywhere on their site.. We rate TorGuard? VPN at 6.5/10 in the group of paid VPN providers.

#334 invalid How To Find The Best SEO Firm xi reaganbraswell@…

Reported by reaganbraswell@…, 10 days ago.

Description

I advise lots of matters when people ask me for Search Engine Optimization help, advisers, agencies, that type of thing, and that i do it all the time. But I have an advantage of being in the business for quite a long time and knowing a lot of people and usually understanding pretty well the people that I'm discussing to or inquiring them a couple of questions to get those probing, in depth responses that will allow me to know who I should urge them to. This technique is not especially scalable, and certainly I can't have everybody just e-mailing me and inquire. So please everybody who needs a SEO, don't email and ask me.

But if you really're looking for somebody, I'd advise a procedure similar to this. I'd focus on your community, meaning have a look at Linked In, check out people that you might understand on Twitter and Face Book who have Search Engine Optimization or have SEO expertise in their profile. You might even post some thing on these websites saying, "Hey, does anybody have someone that they'd firmly recommend?" I am not saying that you simply go directly from this procedure to hiring someone, only that you can begin with it, any of the internet communities where you participate, your family and friends, business colleagues.

Even local meet-ups, in case you see that there is a SEO meet-up in your area, that might not be an awful thought to actually go, satisfy some individuals, get friendly, especially if you find some peoples in that community who do not always offer Search Engine Optimization services - perhaps they've been in-residence SEOs, they perform for software firms, those types of things - but they will usually have very good recommendations about who had they suggest that you simply use. That's what I'd be searching for here, more so than the usual direct consultant right away.

Second thing, take a look at SEOs on the important marketing communities. If you don't have anyone in your community, you may try going to areas like Search Engine Optimization sites. I think SEO.alltop.com actually has quite a good record of sort of all the popular and important sites in Search Engine Optimization, blogs in SEO. The SEOmoz Q&A surely is a great area. This is truly one of my favorite features of Q&A now. There has been tons of those that have found their consultants and plenty of advisors who have gotten function with Q&A. Therefore I adore that.

Quora is actually a great spot to participate. It is possible to see plenty of people both asking and answering SEO questions there. I think the people who have a tendency to give excellent replies on Quora additionally have a tendency to be pretty darn great folks. I see Ian Lurie, for example, from Portent Interactive, which is a great business here in Seattle, giving a whole lot of good answers there.

In case you see somebody who perhaps not just the  content of their responses, some of the SEO newsgroups, too, but the style of those responses. They're not reflexive or offensive. They do not get in to arguments all the time. They're quite open. They're empathetic. That Is amazing. When you locate folks in these sorts of communities, that can be a good resource. Again, don't merely think to your self, "Oh, well they don't do consulting, or they are from my price range." That can be a good thing. If you enjoyed this write-up and you would certainly like to get additional details regarding  seo service kindly browse through our page. You are able to reach out to them-and get a recommendation. These really are the kind of people you would like to find to get that advice.

Next, I would like one to build a good thought set of the characteristics that matter to you personally, and this is surely not exhaustive, these six, but these are characteristics that many of individuals have. So that could be I desire a person who is really seasoned, or I need someone who is comparatively early in their own career. I need someone whose history is they are to university before, they've worked for many agencies, or I am seeking an agency that's the history of having worked with various people in my own area, or the opposite. Plenty of times when they are seeking Search Engine Optimization advisers, they desire somebody who has no at odds customers who are also for the reason that field so your links they build, the content they construct, that function will totally be for them alone and it will not be partnered out to several different peoples.

Location and Geography can matter a lot. I would be careful about considering about this one. Just because a person is not in your geography does not mean which you necessarily can't get together with them face-to-face. When they're prepared to fly out to your own place or those sorts of things, I'd still put them in your thought set. I presume that at least one or two meetings in person is a great thing when you can see through it. But geography tends to not be super important for doing Search Engine Optimization kinds of function, other than being able to connect up in person and sort of shake each other's hand and that kind of matter.

The service consultancy size. Perhaps you're looking for an one man operation or one girl operation. Perhaps you're really looking for a big agency that's inside a more extensive advertising business so they can serve lots of needs, that kind of matter.

Cost, clearly, is a consideration for a lot of people. And timing and accessibility. How many folks do they have available? All those types of things.

So, for example, values of the person might be extremely significant. It might be quite important to you that the person fits some particular criteria around what they've accomplished in the past or that they're quite concentrated, they have a lot of skills on the content side as opposed to the linking side, or on the technical Search Engine Optimization side and the hypertext mark-up language and development side versus social media side.

Afterward I'd go and I'd create a shortlist of SEOs from the recommendations that you got. I'd also do it, even if you are convinced, completely 100% certain. This is the man for me. I only know that they're going to be the appropriate one." At least talk to a couple of others. You could find perhaps you had your heart set on this person, but they turned out not to be correct, and there was some rationale. Just go through this process of at least vetting a couple of sellers.

So I would ask them some things like some job specific questions, related to especially what we're trying to accomplish here at our firm and the rankings we're attempting to reach, the visibleness we're trying to get, the people we are trying to draw in, the purpose of the advertising that we are doing. Great, ask specific questions are projected by them, but also ask them generic Search Engine Optimization knowledge questions. There is actually an amazing resource that Joel linked to in the website post of sort of a ten question litmus test that I wrote for professional SEOs a couple years ago now, but I believe can still be quite precious.

This is my experience, time and again, when reference assessing vendors. So actually all you're saying is, "Do you have two or three people who will always say pleasant things about you?" That's not actually a fantastic reference check.

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